> Customer Service

Customer Service

90 Day Absolute Assurance of Satisfaction
If, for any reason, you wish to return an ICC product, you may return it within 90 days via UPS or insured Parcel Post, undamaged, with the receipt, for a full refund (less shipping charges). Please note that software products are non-returnable. After 90 days, returns are accepted at ICC's discretion, and a restocking fee will apply.
3 Year Warranty
All ICC products have a Three Year Warranty. Products that are damaged or modified are not covered by the warranty. Products of other manufacturers sold by ICC may be subject to their warranties.
Technical Support
We strive for complete satisfaction with all our products and provide superior technical support FREE of charge. Our support team has the expertise to readily assist customers with the use of our products. Most issues are typically resolved same day. Please visit our Support Center to get started.
Ordering & Payment
Our products can be purchased online with a major credit card via PayPal.
Cancellations
Cancellations can only be processed if your order has not yet been sent to our warehouse for fulfillment.
Returns & Replacements
Please contact technical support to diagnose the issue. If the unit is defective, you will be issued a RMA to return your product. Customers are responsible for shipping the unit in original packaging to ICC. ICC will cover return shipping to the customer. Please do not return your unit without prior authorization.
Shipping & Delivery
Choose between UPS or a Customer Shipping Account. Shipping international is not a problem. All shipments originate from Madison, WI, USA.
International Shipments
Please note any and all shipping costs calculated in the order include shipping and handling only. Some countries will charge duties and taxes on import purchases. These fees and their collection methods vary from country to country. As such, any applicable import duties and taxes are the sole responsibility of the buyer to resolve with their country's Customs Office. Any shipments that are undeliverable due to abandonment or failure to pay applicable import duties and/or taxes will be additionally assessed for the cost of any incurred return shipping fees plus a 15% restocking fee.
Distributors & Resellers
To locate a distributor or reseller, or become a distributor or reseller, please contact ICC sales for more information.
Privacy & Security
Rest assured, your information is never shared with any 3rd party.
Updating Account Information
Just log into your online account to modify your personal settings. If you don't have an online account, you can create one today.
License Information

ICC Software End-User License Agreement

By downloading software of Industrial Control Communications, Inc. (ICC) from this site, you agree to the following terms and conditions. If you do not agree with such terms and conditions do not download the software. The terms of an end user license agreement accompanying software upon installation or download of the software shall supersede the terms presented below.

ICC grants you a nonexclusive license to install and use such software for any purpose for an unlimited period of time. You may not redistribute, sell, reverse-engineer, decompile, disassemble, or modify the software.

DISCLAIMER OF WARRANTIES: YOU AGREE THAT ICC HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. ICC DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS.

LIMIT OF LIABILITY: IN NO EVENT WILL ICC BE LIABLE TO YOU FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF ICC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.